We announce today the appointment of Caroline Kane as Chief Customer Success Officer (CCSO). In her new role, Caroline Kane joins OKTO PAYMENTS Executive Leadership Team, reinforcing the company’s commitment to customer-led growth and inclusive leadership.
This appointment marks another important step in OKTO PAYMENTS journey as an AI-native, precision-engineered, and relentlessly merchant-obsessed organization, built to serve merchants operating in the most complex and demanding digital commerce environments.
As Chief Customer Success Officer, Caroline Kane will lead OKTO PAYMENTS global Customer Success and Account Management functions, defining and executing a company-wide strategy aligned with OKTO PAYMENTS business objectives and long-term growth plans. She will oversee customer health, retention, renewals, and expansion initiatives, working closely with Sales and Commercial leadership to maximize customer value and sustainable impact. Caroline will also lead senior customer engagements, executive business reviews, and key escalations, ensuring consistent, high-quality customer outcomes at scale.
“Customer Success is not a support function at OKTO PAYMENTS it’s a strategic growth engine,” said Edward Chandler, Group CEO of OKTO PAYMENTS. “Caroline’s appointment reflects how we Play Differently by putting the customer at the center of every decision, engineering precision into how we scale, and empowering leaders who can turn insight into impact. Caroline brings exceptional customer intuition, operational discipline, and leadership strength. I’m proud to welcome her to the Executive Leadership Team and equally proud that the company continues to promote strong female leaders into C-level roles.”
Caroline Kane has played a pivotal role in strengthening company’s customer relationships and operational excellence, contributing significantly to retention, expansion, and partner satisfaction across regions. Her elevation further underscores OKTO PAYMENTS commitment to building a diverse and inclusive leadership team that reflects the markets and merchants it serves.
Commenting on her appointment, Caroline Kane stated: “I’m honored to step into this role at such an exciting moment for the business. Our customers and partners are at the heart of everything we do, and I’m energized to champion the customer voice at the executive table as we continue to scale and strengthen our footprint. With multiple years in the payments industry, I’ve seen how transformative true customer centricity can be. Joining the Executive Leadership Team reinforces company’s commitment to being a truly customer-centric, merchant-obsessed organization that listens, adapts, and grows alongside its partners. I’m incredibly proud of what we’ve built and even more excited for what’s ahead.”
With more 16 years of leadership experience in the global payments industry, Caroline has built her career driving commercial growth, customer excellence, and strategic partnerships across Europe, LATAM, and international markets. Her background includes senior roles at Trust Payments, Worldpay, Nuvei, Global Blue, Elavon, and Barclaycard, where she led high-performing teams, managed multi-billion-dollar portfolios, and delivered customer-first strategies that accelerated revenue and strengthened long-term client relationships.
With this appointment, the company further reinforces its leadership structure to support scale, performance, and long-term value creation for merchants operating in complex and demanding sectors worldwide, continuing to Play Differently in how payments are built, delivered, and experienced.
