São Paulo, September 15th 2025
1 – Brazil recently launched its regulated iGaming market. From your perspective, what role can innovative payment solutions like OKTO Pay and Play 2.0, Pix Biometria, and Smart Payment Routing play in shaping this new ecosystem?
The new regulation has brought significant challenges to the user journey, especially during onboarding processes, which now require the analysis of a larger volume of information as well as facial recognition. Recognizing this increase in friction and maintaining the commitment to finding solutions that improve operator conversion, OKTO has evolved its Pay and Play solution with the launch of version 2.0, now featuring integrated facial recognition. Instead of facing a tedious and error-prone process of manually typing in data, users now only need to make a payment from a bank account in their name and complete facial recognition. OKTO takes care of the rest, providing the operator with all the necessary data for KYC, ensuring speed and compliance. Pix Biometria represents an evolution of the traditional Pix by leveraging Open Finance capabilities. This solution eliminates the need for redirection to complete payments. Through authentication on the user’s device, the bank authorizes the transaction directly. The result is a simple, fast, and secure experience that reduces barriers and drives efficiency for both the operator and the player.
2 – How does OKTO’s “local-first” strategy help operators in LATAM adapt to regulatory requirements while also enhancing player trust and user experience?
At OKTO, we go beyond simply adapting to a market, we truly immerse ourselves in it. We take the time to understand how people interact with each kind of payment journey at every step, testing and learning directly from real user behavior. We also work closely with our clients to stress-test their flows and suggest improvements where it matters most. This hands-on approach helps us spot friction points and find smart ways to boost conversion. By working side by side with operators, we’re able to build solutions that reflect local habits, regulatory needs, and payment preferences. The result is a smoother, more intuitive experience for everyone, from the player making a deposit to the operator managing performance behind the scenes.
3 – Compliance is becoming increasingly important across LATAM markets. How does OKTO support operators in achieving a balance between strong compliance measures and frictionless payment journeys?
For us, compliance is not just something to tick off a list, it’s a core part of the strategy. The deeper our understanding of both payment and iGaming regulations, the better equipped we are to guide operators through the complexities of each market. Regulation, after all, doesn’t just set limits, it also opens doors when you know where to look. While many operators are well-versed in iGaming rules, payment regulations can be less familiar territory. That’s where our expertise comes in. With a deep focus on the iGaming space, we understand the day-to-day challenges operators face and build smart, integrated solutions that bring both sides together delivering results without compromising on safety or trust.
4 – Beyond Brazil, which LATAM markets do you consider most promising for iGaming growth, and how is OKTO preparing to support operators in those jurisdictions?
Across Latin America, markets are moving through different phases of development. Some countries have more established regulatory frameworks, while others are still in the process of defining theirs. No matter the stage, our team is already active in key markets like Argentina, Chile, Peru and Mexico, always focused on offering the most relevant local payment methods for each region. But our support goes well beyond deposits and withdrawals. We also help operators with local customer service, financial reconciliation, and everything else they need to deliver a complete and seamless experience to their users.
5 – Looking ahead, what innovations or trends in digital payments do you believe will most impact the gaming and betting industry in LATAM over the next few years?
Two things stand out: the rise of account-linked instant payments and the invisible KYC layer. Pix in Brazil is already setting the tone, but we’ll see similar models gain ground across LATAM: faster, smarter payments that are deeply tied to identity. At the same time, operators and providers will need to bring security and compliance into the background. Players want smooth journeys. So, tools like biometric validation, tokenized credentials, and AI-driven fraud prevention will become standard, not as a burden, but as enablers of trust and scale. At OKTO, we’re already building for that future.
